Guest services and general inquiries

Email us, or call 250-573-3242 ext. 0

Guest Services Supervisor: Sabrina Gutsche

Email Sabrina, or call 250-573-3242 ext 223
 
front sign, Park sign, entrance, parking lot 

administration 

executive director and general manager: glenn grant

Email Glenn, or call 250-573-3242 ext. 231

Finance Manager: Toby Schwarzrock

Email Toby, or call 250-573-3242 ext. 233

marketing and events manager: julie ratcliffe

Email Julie, or call 250-573-3242 ext. 225

animal care

animal care manager: tracy reynolds

Email Tracy, or call 250-573-3242 ext. 244

Fawcett family wildlife health centre

Email us, or call 250-573-3242 ext. 230. Or, if it's an emergency please call 250-319-1129

Zookeepers

Email us, or call 250-573-3242 ext. 232
 
 
education and volunteer department

Education programming, outreach programs, wildlife encounters, birthday parties, kids camps, and volunteer experiences. Please contact:

education and volunteer coordinator: Lisa Prime

Email Lisa, or call 250-573-3242 ext. 226

facilities department

For capital projects, horticulture, and property maintenance, please contact:

Facilities and Operations Manager: Jorrit Koedooder

Email Jorrit, or call 250-573-3242 ext. 229
 
 

food services

For information regarding food services, including the Blue Heron Cafe, Caboose, or catering, please contact:             

Food Services Coordinator: Darlene Foley

Email Darlene, or call 250-573-3242 ext. 224